Typically, shipping the items within 36 hours (excluding weekends and National holidays in Japan) upon receiving your order.
The shipping time for your order can vary depending on a few different factors, including the shipping method chosen, the location of the sender and receiver, and any potential delays due to unforeseen circumstances (e.g. weather, customs, incomplete order form etc.).
After shipping your order, you will get a shipping email with tracking number so that you can check.
*If your order form is incomplete (e.g. incorrect Address, Address is not in English, etc.), we will notify you by email.
If you're not receiving emails from us, there could be a few different reasons why.
First, check your email spam or junk folder to make sure the emails haven't been filtered there by mistake. If you still can't find the emails, try adding the sender's email address to your contacts or safe senders list to ensure their emails are delivered to your inbox.
If you've tried these steps and still aren't receiving emails, contact us support team for assistance.