退款政策

Our service is committed to discovering the best Japanese tea you are looking for, and sharing the joy of our tea is ensuring you are happy with your purchase. If there are any questions you may have, please let us know!

Please e-mail us at: b2b@osadaen.co.jp. We can assist you on Mon-Fri from 9 am-5 pm CST.

Returns

If you encounter any issues with your tea, please contact us at b2b@osadaen.co.jp within 7 days of receiving your order. We will work with you to make things right!

Because our teas are food products, we, unfortunately, cannot accept returns once the product has been opened. Opened, perishable goods, gift cards, & health or personal care items are exempt from being refunded. Additionally, please understand that we cannot accept exchanges or refunds if the issue is a matter of personal taste.

We’ll gladly accept returns or exchanges for unopened, unused, & undamaged items in their original condition. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original, factory-sealed packaging. Please note that if you wish to return an item, you have 30 days from your purchase date to do so.

Please e-mail us your receipt (proof of purchase) to complete your return. Please note, we are unable to refund shipping costs at this time.

Was your item damaged in transit?

We will gladly help! Please send a photo of the damaged package & items to b2b@osadaen.co.jp. All information about the damage sustained, with photos, will help communicate with logistics companies to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or the original payment method.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

Note:

OSADA Seicha Co,. Ltd. is not liable for errors or loss of goods incurred by USPS, FedEx, UPS, or DHL during transit to your address and does not assume responsibility for reimbursement. However, we will gladly act on your behalf to file a claim with USPS, FedEx, DHL, and UPS and do what is in our power to assist you. Please contact us at b2c@osadaen.co.jp for assistance.

Thanks for choosing OSADATEA, and we will always do our best to ensure you have the best matcha experience possible!